Well Grounded support

Well Grounded helps you and your child agree, on a calm day, what happens after a hard moment and what good choices earn. You sit down together, and your child signs the cards they think are fair. When something goes wrong, the app picks one card fairly, only from cards your child has seen and agreed to, and your child chooses how it’s revealed: Spin a wheel, Scratch and see, Tumble drum, Jar of notes, Pick a card or Three doors. Good choices earn crystals for their jar and stickers for their sticker book. There are no accounts, no ads and no tracking, and everything stays on your iPhone or iPad unless you choose to share it.

Email us at:

contact@enaayah.com

Or write from the app: in Settings, then Help and feedback. It fills in our address, and adds the app version, iOS version and device model for you.

It helps if you tell us:

• your iPhone or iPad model (in Settings, then General, then About)
• your iOS version (on the same About screen)
• the app version (in Settings, then General, then iPhone Storage or iPad Storage, then Well Grounded)
• what happened, and what you expected to happen.

Please don’t put your children’s names or photos in emails. If you send a screenshot, crop out or cover any names and faces first.

We can’t see your family’s information. There are no accounts, and nothing in the app is sent to us. So we can’t look anything up, bring back lost cards or reset a PIN for you, but we’re glad to help you find your way.

Setting up

Open Well Grounded and read the welcome pages, or tap Skip. On Let’s set you up, add what your child calls you, your child’s first name and the year they were born. Age sets the longest any card can last. Under Your parent PIN, tap Set it now and choose 4 to 8 digits that only the grown-ups know, or set it the first time you need it (see The parent lock). Then tap Start.

Your first sit-down

Choose a calm moment and give it about ten minutes. On the “You’re ready” screen, tap Sit down with [name] now. Later, open Settings, tap your child’s name, then Sit down with [name].

1. Pick ready-made ideas for your child’s age, or write your own: something you’d like to catch them doing, or something that keeps happening.
2. For each card, your child can say Yes, fair or Too much, or you can change it together.
3. Your child signs the cards they agree to with a finger, and you agree too. If you’ve switched on Agree by saying “Agreed” in Settings › More, your child can say “Agreed” instead of signing.

Nothing is added to your child’s cards unless you both say yes, and the app only ever picks from cards your child has seen and agreed to. Next time something happens, tap Good or Not so good on your child’s page.

For each good thing, you choose how it comes: a crystal and a sticker every time, or as a surprise in the draw, where a crystal, a sticker, both, and your own surprises are cards, each as likely as the next. One of your own surprises brings no crystal and no sticker. Every good thing starts as every time, and nothing already earned changes. It’s free for every family.

Adding another child

Open Settings (the gear at the top right of Home) and, under Children, tap Add a child. Your first child is free. A second child is part of Well Grounded Plus, unless they were already in the app when you first opened version 3.1 (see Families who used Well Grounded before 3.1).

If you used the first Well Grounded

When you update, your children and their photos come across, with your past history. The old cards come across as ideas: sit down together and sign the ones you still want, because an idea is never drawn. The app also asks how old everyone is, since age sets the longest a card can last.

What it does

The parent lock keeps grown-up actions with a grown-up. In a family it is always on, and it is your parent PIN. It never takes Face ID, Touch ID or your passcode instead, because a child may know the passcode.

The parent PIN asks before:

• starting a draw with Good or Not so good, and everything it earns
• ending a card
• giving and spending crystals
• rewards
• sit-downs and changing cards
• sharing
• adding, removing or sharing action packs
• opening a child’s page that has its own PIN.

Your child’s jar, sticker book, cards, their own history and tips are always open to look at. During a draw it asks once, not at every tap. The same list is in the app, in Settings › More › Parent PIN › What the PIN protects.

Settings opens with your phone’s unlock

Settings opens with Face ID, Touch ID or your iPhone or iPad’s passcode, so a grown-up can look around. Inside Settings, the parent PIN still asks before changing a child, their cards or rewards, turning on voice features or sharing, sharing anything, and removing a child or deleting data. Everyday choices, such as sounds, looks and the jar’s size, don’t ask. Buying Plus is confirmed by Apple with your Apple Account. Keep your passcode to yourself: anyone who knows it can open Settings. If your device has no passcode, Settings asks for the parent PIN instead.

Setting a parent PIN

Set it on Let’s set you up, or later in Settings › More › Parent PIN: tap Set a parent PIN, choose 4 to 8 digits, type it again and tap Save. If you haven’t set one, the app asks you to the first time a grown-up needs it, after Face ID, Touch ID or your passcode. The PIN is stored on this device only, in a form nobody can read back, us included. Five wrong tries pause it for five minutes.

If you forget your parent PIN

Open Settings (it opens with Face ID, Touch ID or your passcode), then More. Under Parent PIN, tap Change parent PIN, confirm it’s you, and choose a new PIN of 4 to 8 digits. You don’t need the old one. If your iPhone or iPad has no passcode, turn one on in its Settings › Face ID & Passcode, and Well Grounded’s Settings opens with it.

In Teacher mode, the PIN is asked for every time, Settings included. If it is forgotten, tap Forgot the PIN? when the app asks for it, and choose a new PIN after Face ID or Touch ID. The passcode never works for this, because a pupil may know it.

Keep a note of your PIN somewhere safe that your children can’t reach.

A child’s own PIN

If a brother or sister keeps looking at another child’s page, that child can have their own PIN. In Settings, tap the child’s name and switch on [name]’s own PIN. The parent PIN asks first; then choose four numbers together. It only opens that child’s page, and never starts a draw or changes anything. Your parent PIN opens it too. If your child forgets it, change it in the same place. A child’s own PIN isn’t part of a backup.

Well Grounded has no accounts, so your family’s things move with a backup file that you make and keep.

On your old phone

1. Open Settings in Well Grounded (it asks for Face ID, Touch ID or your passcode), then More.
2. Under Moving to another device, tap Make an encrypted backup and give the parent PIN.
3. Choose a passphrase of at least 8 characters. Tap the eye to check it, write it down somewhere safe, and switch on I’ve kept this passphrase somewhere safe.
4. Tap Make backup, then choose where to save the file, called “Well Grounded backup”. Somewhere the new phone can reach, like iCloud Drive, works well.

On your new phone

1. Install Well Grounded and open it.
2. Go through the welcome pages. On Let’s set you up, tap Moving from another device? Restore a backup.
3. Choose the backup file, type the passphrase and tap Restore. Then tap Start.
4. Set your parent PIN again in Settings › More › Parent PIN, and any child’s own PIN in Settings › the child’s name. PINs aren’t part of the backup.

Already set up on the new phone? In Settings › More, under Moving to another device, tap Restore from a backup… It asks for the parent PIN, and restoring replaces everything on that phone with the backup. If Plus doesn’t show afterwards, see Restore purchases.

What a backup holds

What your child calls you, your children (first names, birth years and picture), their cards and signatures, history, rewards and crystals, sticker books, groups, installed action packs, and links to other grown-ups with what they sent. It also carries your thank-you months of Plus, if you have them.

It leaves out voice recordings, side notes and photos of what happened, your parent PIN and children’s own PINs. Settings such as sounds and jar size stay on the old phone, so check them on the new one.

If you lose the passphrase

We can’t recover it. The passphrase never leaves your device and we never see it, so without it nobody can open the backup, us included. If you still have the old phone, make a new backup with a new passphrase.

iCloud and iPhone backups

Well Grounded doesn’t sync with iCloud. Your device’s own backup (iCloud Backup or a computer) includes Well Grounded like your other apps, with some things left out by design: side notes (the voice or typed notes for a sit-down) and photos of what happened are never backed up. Your parent PIN, children’s own PINs and links to other grown-ups stay with the old device, so after moving that way, set new PINs and make new codes. To bring everything, use Well Grounded’s own encrypted backup.

Plus is an optional subscription. Everything that keeps your family safe and fair is free for ever. The Plus screen opens only for a grown-up: in Settings, after the parent PIN, or once at the end of your own first setup (below). So it’s always a grown-up’s choice, and nothing about Plus is shown to a child.

At the end of a new family’s first setup, Well Grounded shows Plus once. Tap Not now to skip it; it won’t come back on this install unless you open it.

What’s free, and what Plus adds

Prices and the free week

There are two plans: Plus for a month and Plus for a year. The yearly plan starts with 7 free days for new subscribers. Prices are shown in the app in your local currency, and your Apple Account is charged when you confirm. Apple takes the payment, and we never see your card.

Both plans renew automatically until you cancel. If you don’t cancel during the free days, the yearly plan is charged when they end. To avoid being charged, cancel at least 24 hours before the free week or the current period ends.

Plus follows your Apple Account, so it works on any iPhone or iPad signed in with it. With Family Sharing, the other members of your family group can use it too. Your family’s cards stay on each device and don’t sync from one to another.

Plus is covered by Apple’s standard Terms of use and our Privacy policy. Both are linked on the Plus screen too.

How to cancel

On your iPhone or iPad, open Settings › , then your name › , then Subscriptions, choose Well Grounded and cancel. You can also go to apps.apple.com/account/subscriptions, or tap Manage or cancel on the Plus screen in the app.

When Plus ends, nothing is deleted and nothing your child has earned is taken away. Every child’s page, jar, stickers and history stay. New draws for a second child, and the other extras, ask for Plus again.

Restore purchases

If Plus doesn’t show after moving to a new phone or reinstalling, open Settings in Well Grounded, then More, and tap Well Grounded Plus. Below the plans, tap Restore purchases, next to Privacy policy and Terms of use. Make sure you’re signed in with the Apple Account you used to subscribe.

Refunds

Apple handles every payment, so refunds go through Apple. You can ask at reportaproblem.apple.com.

Families who used Well Grounded before 3.1

You keep everything. Every child who was in the app when you first opened 3.1 stays free for ever, with their draws and rewards, whether or not you choose Plus. As a thank-you, you also get three months of Plus free. A note for grown-ups on Home reminds you a week before they end, and nothing is deleted when they do.

If you paid once to unlock the first Well Grounded, Plus is yours for ever. If it doesn’t show, tap Restore purchases.

Let a teacher or co-parent send you moments

A teacher, co-parent or guardian who also uses Well Grounded can send you what they noticed about your child. To let them:

1. Open Settings, tap your child’s name, then From others, then Grown-ups who can send. The parent PIN asks first. You’ll also find it in Settings › More › Send with a code.
2. Tap New link, add their name and role, and tap Save.
3. Read the code out to them, or tap Copy code or Share…. The code isn’t kept on your phone, so give it only to them.

They can send only about that child, and only to your phone. You can remove a link at any time, and its code stops working at once.

Send moments to a parent

If a parent gave you a code, open Settings in your own Well Grounded, tap the child’s name, then From others and Link to a parent. Tap Type in their code, type it once and tap Save. After that, Send to a parent lets you choose what to send, shows exactly how it will read, and sends it as a link, a code or a file. Other children’s names are swapped out where the app can tell.

Open what someone sent you

Tap the link or open the file they sent, and Well Grounded opens it. If they sent a code, copy it, then in Settings › More › Send with a code, tap Import a code or file and then Paste a code. You’ll see what they sent before anything is added, then tap Add to [name]’s page to keep it. Nothing changes crystals or stickers unless you choose.

Action packs

An action pack is a .wgpack file of ideas that another family, club or community has shared: actions with fair cards. To add one, open the file from Messages, Mail, AirDrop or Files, or in Settings › More tap Action packs and then Import a pack file… The parent lock asks, the pack is checked, and you see what’s inside before you tap Add to our library.

A pack only adds ideas to your library. Nothing changes for any child: every action still needs a sit-down and a signature. You can remove a pack at any time in Settings › More › Action packs, and anything you’ve already agreed stays. Thirteen packs come with the app (five themes and eight games), and Share our actions as a pack makes one from your own.

Pack files aren’t private: anyone who gets one can read it. They hold only words, never names, signatures, photos or history.

Sharing the sticker book

Sharing the sticker book is off until a grown-up turns on Share the sticker book in Settings › More (it asks for the parent PIN). Then a Share button appears in the sticker book. After the parent PIN, choose the whole book as a PDF or one page as a picture. It shows your child’s first name, the book’s name and page names, and their stickers. What each sticker was for is added only if you switch on Show what each sticker was for. You choose where it goes from the share sheet, such as Messages, Mail, AirDrop or Files.

Saving the sticker book to Photos

With the same switch on, tap Share in the sticker book and give the parent PIN. Under Save to Photos, tap Save this page or Save every page. Each page with stickers is added to Photos as a picture: just the pages and their stickers, with no name, page names, reasons or dates. The first time, your iPhone or iPad asks whether Well Grounded may add to Photos. It can only add pictures, so it never sees your other photos. If you said no, open your device’s Settings, then Well Grounded, then Photos, and choose Add Photos Only.

Encryption

Backups and anything sent with a code are encrypted on your device, with Apple’s built-in encryption, before they leave it. A backup opens only with your passphrase, and moments open only on the phone that made the code. We can’t open either.

The Crystals widget

Touch and hold an empty part of your Home Screen, add a widget and search for Well Grounded. The Crystals widget shows the family’s crystals together, or one child’s jar, and when a running card ends. To choose a child, touch and hold the widget and tap Edit Widget. Names and card words appear only if you switch on Show the card on the Lock Screen in Settings › More › Widgets, Siri and the Action Button; otherwise a child’s widget shows a coloured initial. If a widget looks out of date, open Well Grounded once.

A running card on the Lock Screen

While a card is running, it shows on the Lock Screen, and in the Dynamic Island on iPhones that have one, with the time it ends. Your child’s name and the card’s words appear only if you switch on Show the card on the Lock Screen in Settings › More › Widgets, Siri and the Action Button. It’s off to begin with.

Control Centre, the Action Button and Siri

On iOS 18 or later you can add a Not so good control to Control Centre, the Lock Screen or, on iPhones that have one, the Action Button. You can also say “Good in Well Grounded” or “Not so good in Well Grounded” to Siri. The parent lock still asks before anything is drawn.

Deleting everything

In Settings › More, under Your data, tap Delete everything and confirm. It asks for the parent PIN. This removes every child, card, signature, recording, note, photo and history entry from the device, along with your parent PIN, children’s own PINs, links to other grown-ups, the action packs you added and card reminders. It can’t be undone.

If you’re removing Well Grounded for good, use Delete everything first: iOS can keep the PINs and the keys for links to other grown-ups even after an app is deleted. Deleting everything doesn’t cancel Plus, which Apple manages (see How to cancel). A backup file you saved somewhere else stays there, so delete it there if you want it gone.

How long history is kept

In Settings › More, under Your data, set Keep history to 3 months, 1 year or For ever. Older history is deleted automatically.

Privacy

No accounts, no ads, no tracking, and nothing about your family reaches us. Read the full privacy policy at enaayah.com/well-grounded/privacy.